Month: January 2015

Golden Rule or Platinum Rule

throw_away_money.ceIf you want your people to be fully engaged, try ditching “The Golden Rule”.

Exit… “The Golden Rule”: Treat others how you want to be treated.

Enter… “The Platinum Rule”: Treat others how they want to be treated.

Yes, it requires actually looking beyond our own self-centredness, and learning what’s truly important to the people we work with, and serve.

Here’s a way to do this – It’s a framework I work with … (more…)

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The Power of “I Don’t Know”

businesswoman with question marksThere are three little words that are often hidden away – afraid to be exposed to the light of day. They’re easy to say, hard to admit, and immensely powerful. These potentially magical words are quite simply – “I don’t know”.

(more…)